File Transfer Failures

Problem:
While attempting to upload a file using the Group Chat Client Console, the following error may be displayed :



Cause:
Group Chat Web Service is unable to write the file to the File Repository due to insufficient permissions.

Resolution:
In the properties of the MGCWebService virtual directory in IIS on the Group Chat server, configure Anonymous Access to use an account that is a member of the RTCComponentUniversalServices group.

By default, the IUSR account is used for Anonymous Access in IIS. This account does not have access to the File Repository (share) used by Group Chat.